RETURNS & EXCHANGES
RETURNS & EXCHANGES
AURA, WITH CARE.
Every AURA piece is thoughtfully designed, finished and prepared for you. We want your experience with us to feel as considered as the pieces you choose.
Because our garments are made with careful attention to design, sizing and finish, we encourage you to review the product details, size guide and product information before placing your order.
ELIGIBILITY
Returns or exchanges may be considered only where the item received is:
- Incorrectly delivered
- Defective or damaged upon arrival
- Significantly different from the product ordered
Items must be returned in their original condition, unworn, unwashed and unused, with all original tags and packaging intact.
Items that show signs of wear, alteration, washing, damage or misuse may not qualify for an exchange or return.
BEFORE SENDING YOUR ORDER BACK
If you believe your order has arrived damaged, defective or incorrect, please contact our customer care team as soon as possible with:
- Your order number
- Clear photographs or video of the issue
- A brief description of the concern
Our team will review the request and guide you through the next steps.
EXCHANGES
Where an exchange is approved, availability will be subject to the requested size or item being in stock.
If the requested replacement is unavailable, our customer care team will advise you of the available options.
NON-RETURNABLE ITEMS
For hygiene, quality-control and product-specific reasons, certain items may not be eligible for return or exchange.
Sale, promotional, customized or made-to-order pieces may also be subject to separate terms.
PLEASE NOTE
Colours may appear slightly different depending on lighting, photography and individual screen settings. Minor variations in embroidery, embellishment or handcrafted detailing are part of the character of the garment and may not be considered defects.
For any assistance regarding an order, please contact:
care@aurabysarahzeeshan.com
WhatsApp: +92 322 0529040